We placed our first machine in a Dubai office in 2024. Sixty-three offices later, the client list has a shape we did not plan — and it is not the one we would have guessed.
When we started placing machines we had a picture in mind: a thirty-person office, a kitchen, a machine in the corner. That client exists and there are plenty of them. But the sectors that actually filled up are the ones where the coffee is not for the staff at all — it is for whoever is standing in front of them.
Real estate is our largest group by some distance. Not because agents drink more coffee than anyone else, but because a brokerage is a place where people are asked to sit down and sign something. The second largest is contracting and fit-out, for the opposite reason: nobody is being hosted, the day starts at six, and the nearest café is a drive away.
Below is what we have, ranked by how many businesses are in each group. No client names — we do not publish those — but the locations and the patterns are real.
Same hardware everywhere. What changes is the menu, the cup and whether there is a card reader on the front.
Brokerages, property managers, developers and owner-association firms. One brokerage runs machines on three separate floors of the same Business Bay tower; others are in Dubai Hills Business Park, Deira, Abu Dhabi and Sharjah's Buhaira Tower, and one developer put a machine in its Abu Dhabi showroom rather than its office.
Agents are out of the office half the day and back in bursts. The machine is a meeting prop as much as a staff perk — a client who is offered a real cappuccino while the paperwork prints stays seated. Showroom placements skew to espresso and branded cups.
Main contractors, interior fit-out firms, façade engineering and equipment rental. One contractor runs four machines across a Dubai Investment Park office and an Abu Dhabi site. Others sit in Production City, Dubai Internet City and along Sheikh Zayed Road.
Long days, early starts, a site canteen that is either far away or does not exist. This group is the most price-aware and the least fussy about the menu: americano and cappuccino carry almost the whole volume. Machines here also take the hardest use, which is why replacement being free matters more than it does elsewhere.
Production studios, photo studios, creative agencies and a bridal atelier. One production company in Al Quoz runs three machines; a photo studio runs two; an agency sits in a Media City boutique office.
Studios run on irregular hours and host clients for long shoots — the coffee point doubles as hospitality. This is the sector most likely to ask about the look of the machine and the cup, and the most likely to want a second unit within a few months of the first.
Car trading groups, a motors dealership, a tyre service and a bike workshop. One group runs three machines across Deira and Sheikh Zayed Road locations; the dealership is in a Business Bay tower.
A customer waiting for a service or a test drive is a captive audience, and the alternative is a jug of instant coffee that says something unhelpful about the brand. Showrooms are the clearest case where the machine is customer-facing rather than staff-facing.
Hardware distributors, a network operator and a computer retailer. Two sit in DAFZA, one in Production City, one on Khalid Bin Al Waleed Road.
Free-zone offices are often far from a café and the walk is not a walk in July. Technical teams also skew to black coffee: this is one of the few groups where americano and double espresso outrun cappuccino.
Law firms, corporate-services providers, management consultancies and a serviced business centre. One law firm runs machines in three of its offices — DIFC, Abu Dhabi and Dubai Internet City.
Client-facing floors where the coffee is part of how the firm presents itself. This group asks the most questions about service frequency and the least about price, and it is where a machine being visibly clean matters most.
Nurseries, a children's activity centre and a club. One nursery is in an Al Manara villa, another in Abu Dhabi.
The drinkers are parents at drop-off and pick-up, in two sharp peaks. Chocolate and tea options matter more here than anywhere else, and cup size goes down, not up.
A polyclinic on Al Wasl Road and a veterinary clinic in Al Barsha.
Patients wait, and staff work shifts that do not line up with café opening hours. Closed hoppers, a documented cleaning routine and quiet operation are the questions that actually get asked.
A government transactions centre in Dubai Investment Park and an airbase.
High, steady, unavoidable footfall with a queue attached. These behave less like offices and more like our public locations, and they are usually fitted with a card terminal from day one.
| Sector | Who drinks it | What they order | Typical setup |
|---|---|---|---|
| Real estate & property | Client hospitality | Espresso, cappuccino | Often several floors |
| Contracting & interiors | Staff, long shifts | Americano, cappuccino | Office plus site |
| Media & studios | Staff and guests | Full 14-drink menu | Multiple units |
| Automotive | Customers waiting | Espresso, karak | Showroom floor |
| IT & distribution | Staff, free zones | Americano, double espresso | One per floor |
| Professional services | Client-facing floors | Cappuccino, flat white | One per office |
| Education & childcare | Parents at the gate | Chocolate, tea, latte | Reception |
| Healthcare | Patients and staff | Cappuccino, chocolate | Waiting area |
| Public sector & lobbies | Visitors, pay per cup | Full menu, card terminal | Card reader fitted |
Fifty-three of our machines are not in offices at all. They stand in residential tower lobbies, business-centre receptions, a DIFC car park and a free-zone reception desk — places where nobody is buying coffee for anybody else and every cup is paid for by the person drinking it, by card or phone.
The concentration is in the newer residential communities: one development in Dubai South alone accounts for nine of our locations, and we run points in JVC, JLT, Silicon Oasis, Sports City, Liwan, Discovery Gardens, Al Furjan and Damac Hills 2. The average ticket across these machines is AED 10.7 — against AED 18–25 for the same cappuccino in a café, which is the whole reason a resident uses one twice a day instead of once a week.
For a landlord or a facilities manager the arithmetic is different again: we install and service at our own cost and pay the building either a fixed rent or a share of revenue. How that works for a building ›
Bean-to-cup machine, delivery, installation, weekly service, repairs and replacement — all free. You pay for ingredients from AED 1,000 a month, or from AED 600 for a very small team. No deposit, no rental line, no fixed term. A socket and 1–2 m² is the whole site requirement; we bring bottled water, so no plumbing.
Real estate and property is the largest group, followed by contracting and interior fit-out, media and design studios, automotive dealerships, IT and electronics distributors, professional and legal services, education and childcare, healthcare, and government service centres. We also place machines in residential tower lobbies and business centres, where visitors pay per cup.
The hardware is the same range — Jetinno, Necta and Rocket Espresso. What changes is the drink menu, the cup size and whether a card terminal is fitted. A showroom wants a strong espresso and a branded cup; a nursery wants hot chocolate and a smaller cup; a lobby wants a Nayax reader so residents pay themselves.
There is no headcount minimum. Ingredients start from AED 1,000 a month for a typical 20–30-person office and from AED 600 for very small teams. Below roughly eight people a machine usually does not earn its place, and we will say so rather than install one.
Only ingredients: beans, milk, chocolate, cups and lids. The machine, delivery, installation, weekly service, repairs and replacement are free. In a public space the model inverts — visitors pay by card and we pay the venue rent or a revenue share.
Usually 3–5 business days once the plan is agreed. The machine needs a power socket and 1–2 m². No plumbing — we deliver bottled water.
Yes. We arrange visits to live locations, or bring a machine to your office for a tasting. We do not publish client names, so the introduction is made by agreement with the host.
Tell us your sector, headcount and location. We'll send a machine recommendation and an ingredient plan within one business day.
Or reach us directly: WhatsApp +971 58 532 9288 · bugaevskii@coffee-go.com